Refund policy

At Matchearn, your satisfaction is our top priority. If, for any reason, you're not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully before returning an item.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

• The item must be unused, unwashed, and in original condition with tags attached.

• Refund requests must be made within 7 days of receiving your order.

• Final sale items, discounted items, or items marked as non-refundable cannot be returned.

2. How to Request a Refund

To start a refund process, please contact our customer service team at:
📩 support@matchearn.com

Include the following in your email:

• Your order number

• Reason for the return

• Clear photos of the item if it is defective, damaged, or incorrect

We will respond within 24–48 business hours with return instructions and the return address.

⚠️ Please do not send your item back without contacting us first. Returns sent without prior approval may not be processed.

3. Return Shipping

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

• We recommend using a trackable shipping service and keeping the receipt.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you by email.

• Approved refunds will be processed within 5–10 business days to your original payment method.

• If your refund is delayed, please check with your bank or payment provider.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please initiate a return and place a new order.

6. Damaged or Wrong Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at support@matchearn.com. We’ll make it right by offering a full refund or replacement at no extra cost.

7. The following is a diagram of the return and exchange process.

1. Customer submits a return request
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2. Email support@matchearn.com with your order number, reason for return, and photos (if applicable)
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3. Our support team reviews the request and provides the return address
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4. Customer ships the item back (at their own cost; trackable shipping is recommended)
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5. We receive and inspect the returned item
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6. If approved, a refund will be issued to your original payment method within 5–10 business days
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7. You will receive a confirmation email once the refund is processed

Important Notes

• Items must be unused, unwashed, and in original condition with tags attached

• Do not return items without contacting customer service first

• Final sale or clearance items are non-refundable unless faulty

• Return shipping costs are not covered unless the item is defective or incorrect

If you have any questions about your refund, please don’t hesitate to reach out.
We’re here to ensure you have a smooth and satisfying experience at Matchearn.