Frequently Asked Questions

1. When will my order ship?
Orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, you’ll receive a confirmation email with tracking details.

2. How long does shipping take?
Delivery times vary by destination. Estimated shipping times:

• USA: 7–12 business days

• UK & Europe: 8–16 business days

• Asia-Pacific: 6–12 business days

• Express options available at checkout

👉 See our Shipping Policy for full details.

3. How can I track my order?
After your order ships, you’ll receive a tracking number via email. You can also track it anytime on our Track Your Order page.

4. Do you ship internationally?
Yes, we ship to most countries worldwide. If you don’t see your country at checkout, please email support@matchearn.com and we’ll assist you.

5. What is your return policy?
Returns are accepted within 7 days of receiving your item, as long as it is unused and in original condition.
Please contact support@matchearn.com before sending anything back.

📌 Learn more on our Refund Policy page.

6. What payment methods do you accept?
We accept:

• Visa / MasterCard / American Express

• PayPal

• Apple Pay, Google Pay, and other local options (if available)

All payments are secure and encrypted.

7. Can I apply a discount code?
Yes! One discount code can be used per order. Enter it during checkout in the "Discount Code" field.
If your code isn’t working, please contact us before placing the order.

8. Can I change or cancel my order?
If your order hasn’t shipped yet, please email us ASAP at support@matchearn.com. We’ll do our best to modify or cancel it before it leaves the warehouse.

9. Do you offer exchanges?
We currently do not offer direct exchanges. If you need a different item or size, please return the original item and place a new order.

10. What if I received a damaged or incorrect item?
We’re so sorry! Please email us within 48 hours of delivery with your order number and photos of the issue. We’ll resolve it as quickly as possible.

Need more help?
📩 Contact our support team anytime at support@matchearn.com – we’re always happy to assist you.